Support

PausePal is run by Aditya. Every message is read by a person, not a bot.

Contact us

Email hello@pausepal.co. Write from the address you signed up with if it is about your account, so we can find it. We usually reply within two working days.

Aditya Aswani, New York, USA. Mailing address: 9169 W State St #4486, Garden City, ID 83714, USA.

Report a problem with your pal

In a sit, choose Report a problem: you leave the sit and can tell us what happened. You can also report from your dashboard. Your pal is not told who reported them or what you wrote. Reporting always stops us pairing you with them again, and you can end your current match at the same time. We read every report, usually within a day or two. If you are in danger, contact your local emergency number.

Quick answers

I didn't get my sign-in email.

Links come from hello@send.pausepal.co and work for 30 minutes. Check spam or promotions, then ask for a new one on the sign-in page.

I need to change a sit time.

Open your dashboard and propose a new time. Please give your pal at least 24 hours' notice (48 is kinder).

I'd like a different pal.

Choose “Ask for a different pal” on your dashboard. No reason needed; your pal gets a neutral note.

Camera or sound isn't working in a sit.

Allow camera and microphone for PausePal in your browser or phone settings, then reload the sit. You can sit with your camera off.

Who can use PausePal?

Adults 18 and over. PausePal is a meditation practice tool, not medical or mental health care.

Your account and data

• Delete your account in Settings, or email us.
• Privacy policy: what we store, who helps us run PausePal, and for how long.
• Frequently asked questions about how matching and sits work.